Thank you for choosing our handmade art piece. We know you have purchased not just a product, but a treasure imbued with culture and artisan spirit. We are here to provide you with full support.

We are confident you will love your product. If it's not perfect, we are here to help.

• ​​Period:​​ We accept return and exchange requests within ​​30 days​​ of receipt.
• ​​Conditions:​​ The item must be in new, unused, unwashed condition with original tags and packaging intact.
• ​​Important Note:​​ As all products are ​​handmade​​, each piece possesses unique textures, stitching, and slight variations, which embody its artistic value and are not considered product defects.
• ​​Process:​​ Please first contact us via email (artchinesedesign@outlook.com) with your order number and the issue encountered. We will guide you through the next steps.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. Please Check the time here

Proper care will ensure your art piece remains beautiful for years to come.

•Silk Material:​​ Professional dry cleaning is recommended to maintain its best condition. For spot cleaning, gently dab with a soft cloth moistened with cool water.

•​​Storage:​​ Please store in a cool, dry place away from prolonged exposure to direct sunlight or damp environments to prevent material damage or discoloration.

•​​Usage:​​ Avoid snagging or friction with sharp objects during use to protect the delicate embroidery

Our customer service team is happy to assist you.

​​Email:​​ artchinesedeisgn@outlook.com

Response Time:​​ We will reply to your email within ​24 hours​​.

​For efficient assistance, please have your order number ready.​