Shipping and Return

Shipping & Returns Policy | ArtChineseDesign (ACD)

Thank you for choosing ArtChineseDesign (ACD). We take pride in offering authentic handmade Suzhou embroidery and silk products, crafted by skilled artisans. Please review our shipping and returns policy below.

Shipping Policy

•Processing Time: As each item is meticulously handmade by our embroiderers, please allow 3-5 business days for order processing and craftsmanship completion before shipment.

•Shipping Methods & Delivery Time: We ship globally from China via tracked shipping carriers. Delivery typically takes 8-12 business days after shipment, depending on the destination.

•Order Tracking: All orders include tracking numbers. Once shipped, you will receive a confirmation email with a link to track your package.

Returns & Refunds Policy

•Eligibility for Returns: We accept returns within 30 days of delivery for non-customized/unused items in original packaging. Due to the handmade nature of our products, customized/personalized items cannot be returned or refunded after completion and shipment.

•How to Initiate a Return: Please contact us at artchinesedesign@outlook.com with your order number and reason for return. We will guide you through the process.

•Refunds: Approved refunds will be processed to the original payment method within 2-5 business days after we receive the returned item.

Quality & Support Guarantee

We stand behind the quality of our handmade products. If you receive a damaged item or encounter any shipping issues, contact us immediately at artchinesedesign@outlook.com. We will resolve the problem promptly, including replacements or compensations where applicable.

Contact Us

For any questions about your order, shipping, or returns, reach out to our support team at artchinesedesign@outlook.com. We are here to help!