Shipping and Return

Shipping & Returns Policy | ArtChineseDesign (ACD)

Thank you for choosing ArtChineseDesign (ACD). We take pride in offering authentic handmade Suzhou embroidery and silk products, crafted by skilled artisans. Please review our shipping and returns policy below.

Shipping Policy

•Processing Time: As each item is meticulously handmade by our embroiderers, please allow 3-5 business days for order processing and craftsmanship completion before shipment.

•Shipping Methods & Delivery Time: We ship globally from China via tracked shipping carriers. 

  • United Kingdom & Europe: 4–6 business days after shipment
  • United States, Canada, Australia & Switzerland: 8–10 business days after shipment

•Order Tracking: All orders include tracking numbers. Once shipped, you will receive a confirmation email with a link to track your package.

Returns & Refunds Policy

•Eligibility for Returns: We accept returns within 30 days of delivery for non-customized/unused items in original packaging. Due to the handmade nature of our products, customized/personalized items cannot be returned or refunded after completion and shipment.

•How to Initiate a Return: Please contact us at john.chen@artchinesedesign.com with your order number and reason for return. For damaged, defective, incorrect, or materially different items, please include clear photos of the item and packaging when contacting us. We will review the issue and provide the appropriate return or resolution instructions.

•Return Shipping Costs: For returns due to personal preference, change of mind, or other reasons not caused by ArtChineseDesign, the customer is responsible for the return shipping costs. If an item arrives damaged, defective, incorrect, or materially different from its description, ArtChineseDesign will cover the reasonable return shipping costs or provide an appropriate replacement or refund at no additional cost to the customer.

•Refunds: Approved refunds will be processed to the original payment method within 3 days after we receive the returned item.

Quality & Support Guarantee

We stand behind the quality of our handmade products. If you receive a damaged item or encounter any shipping issues, contact us immediately at john.chen@artchinesedesign.com. We will resolve the problem promptly, including replacements or compensations where applicable.

Contact Us

For any questions about your order, shipping, or returns, reach out to our support team at john.chen@artchinesedesign.com. We are here to help!